The
Department for Transport (DfT)
has enabled the piloting of Automated Passenger Services (APS) and has commissioned the National Centre for Social Research (NatCen) to conduct
a study to explore the safeguarding considerations associated with APS and identify good practice to support its future deployment in the UK
.
As part of this study, we are inviting operational and frontline staff from a range of transport modes, including taxis, private hire vehicles, rail, DLR and the London Underground to take part in a one-to-one online discussion taking place between 19th October and 6th November (via Microsoft Teams), which will last up to 30 minutes. The discussion will cover a range of topics, including:
-Your experiences of and views on safeguarding challenges, particularly where there is no onboard staff member.
-Your views on how passengers can report and escalate incidents remotely, and the support remote staff need to manage incidents.
-Your views on the wellbeing risks and support needs of APS staff (e.g. remote operators and in-person support personnel).
-Your views on best practices in safeguarding passengers and staff that could be transferred to APS.
-Your recommendations for future operations of APS.
Please read our
Taking Part Page
for more information about the research, what taking part involves, and how your data will be used. If you have any questions, please email: APSResearch@natcen.ac.uk
To register your interest in taking part, please complete this short 2-minute survey.
The data collected from this survey will be securely stored and only accessible to the NatCen research team who will use it to contact selected participants. Please see the Privacy Notice on our
Taking Part Page
for further details on how your data is handled and stored.
Please note that we may not be able to include everyone who registers their interest in taking part.