Accessibility statement for National Survey for Wales – online version

This accessibility statement applies to the National Survey for Wales 2026-27 online version on https://survey.natcen.ac.uk

This survey is run by the National Centre for Social Research (NatCen), on behalf of Welsh Government. We want as many people as possible to be able to complete the survey. As well as an online version, to help improve accessibility we also offer paper questionnaires and telephone interviews with an interviewer.

In the online version, you can:

• modify the text size
• zoom in up to 200% without the text spilling off the screen
• set the language of the page to be either English or Welsh

We’ve also made the survey wording as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the online survey is

Alternative formats (paper questionnaire or telephone assistance from an interviewer) are available on request.

We are continuing to work on making the online survey as accessible as possible.

If you have particular issues with any specific question, you are able to skip to the next question.

We know some parts of this survey are not currently fully accessible:

• Screens are difficult to navigate using just a keyboard
• You cannot skip past the navigation bar and go directly to each question when using a screen reader

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: nationalsurvey@natcen.ac.uk

If you would like to take part in the survey in another way, such as by telephone or on paper:

Email: nationalsurvey@natcen.ac.uk

Call: 0800 652 9294

You can also ask a friend or relative to help you complete the survey, but the answers should only come from the person who has been chosen to take part.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the online survey’s accessibility

The National Centre for Social Research (NatCen) is committed to making the online survey accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The online survey is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Screens are difficult to navigate using just a keyboard. This relates to WCAG 2.2 success criterion 2.1.1.
• You cannot skip past the navigation bar and go directly to each question when using a screen reader. This relates to WCAG 2.2. success criterion 2.4.1.

As mentioned above, you can take part in the survey by telephone or on paper, or with the assistance of a friend or relative. This should help the survey be accessible to most people.

We will update this accessibility assessment in March 2027.

What we’re doing to improve accessibility

Work is under way to further improve accessibility of the survey for the next fieldwork year.

Preparation of this accessibility statement

This statement was prepared in April 2026.

This online survey was last tested for accessibility in April 2026. The test was carried out by the National Centre for Social Research (NatCen).

To carry out this test, NatCen reviewed a sample of questions covering each type of question format in the survey.